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#66113: "Can't access game at all"

fixed: Bug has been fixed

What is this report about?

draftcider #270813014

What happened ? Please select from below

At some point I was unable to access the game interface

What happened ? Please select from below

At some point I was unable to access the game interface

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#	Status	Votes	Game	Type	Title	Last update

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15. Jun 2022 11:18 • Hulb • Bug has not been reproduced by delopers yet:

Had this for a few days now, only issues for this game

15. Jun 2022 11:22 • Hulb • Bug has not been reproduced by delopers yet:

Also, because of how the next game arrow works, it keeps putting me back here after I play at another game so sorta annoying that I can't really use that function whilst the issue persists and have to select my tables manually from my tables list

15. Jun 2022 11:27 • Aelux • Developers did not manage to reproduce this bug:

We have had reports of plenty other people playing the game without issue and there isn't any database problem we are aware of. It might be possible your game was created on an older version and some change we made fixing minor bugs caused your instance to be bugged. From the official guidance I'd recommend trying this as it should hopefully let you leave your current game and enter a working one.

"~~ If you break some games in alpha, that's OK! Alpha is not supposed to be completely stable, and all games are launched in "Training mode" so users won't get any penalties. If players tell you that they are stuck in a crashed game, you should let them know that they can quit by going to the game table page with the URL boardgamearena.com/table?table=NNNNN (where NNNNN is the number of your table) and using the quit button."

I'd also recommend clearing your cache or if on a browser that supports it ctrl + f5 to force refresh the cache just to make sure you are seeing the latest version.

I am not aware of the next button issue you speak off but I am pretty sure that is a board game arena thing to do with bugged games and not something we can affect as developers.

15. Jun 2022 16:23 • Xphile • Developers did not manage to reproduce this bug:

I have also been having this bug every time I load Table 271179101

Since this bug stops the loading of the game, I can't even quit the game to create a new one. This has an impact on the greater BGA application because it will constantly say that I have turns to play, for a game I can't get access to.

15. Jun 2022 18:22 • Aelux • More information is requested by developers to reproduce this bug:

Hello Xphile, did you also try my solution above? I announced it to the group as well

15. Jun 2022 19:42 • Xphile • More information is requested by developers to reproduce this bug:

Yep, I saw the announcement and it worked just fine. I honestly forgot that a page like that existed because I normally only see games from my "currently playing" list or from inside of the game itself. That reminder was very useful.

15. Jun 2022 19:58 • Aelux • Bug has been fixed:

Non-Issue:
Very old games bugged out, resolved with generic troublshooting as per Jurica's alpha emails. Also posted in the group announcement

27. Nov 2023 15:14 • Sunnray • Bug has been fixed:

Unable to load game. Refreshing the page does not help.

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Please add here anything that seems relevant to reproduce this bug or understand your suggestion:

Another table ID / move ID
Did F5 solve the problem?
Did the problem appears several time? Everytime? Randomly?
If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.

LB_CANCEL Update report

#66113: "Can't access game at all"

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